YOUR IT PARTNER FOR YOUR TRANSPORT LOGISTICS
As soon as the EDI exchanges have started, CalvaEDI provides a guiding role for a customer and, if required, a witness or EDI technical intermediary on behalf of its partners.
Depending on the complexity and volume of exchanges, technical support is foremost amongst the services proposed to CalvaEDI customers.
EACH CALVAEDI INTERLOCUTOR MASTERS EDI TECHNICAL SUPPORT
In our offices based in the 13th arrondissement of Paris, each employee is trained to provide our customers with assistance upon request. For us, an efficient technical support cannot be compartmentalised and must be one of the initial competences and responsibilities of each CalvaEDI employee. All company employees deal with requests for support from customers and rely on the specialised transport and logistics knowledge of other team members to respond efficiently to all requests.
Protecting the confidentiality of each customer’s exchanges is an absolute rule.
The aim is to provide individual and personalised management of your EDI translation requirements, EDI communication exchanges, interfacing of logistics and transport data flows.
EDI SERVICES PROVIDED BY CALVAEDI
Basic EDI technical support includes:
- monitoring of EDI exchanges and flows,
- variety of searches in archives,
- analysis of unexpected information,
- implementation of specific processing,
- replies to questions relating to EDI standards,
- simulations linked to configuration changes,
- pro-active alerts,
- simple EDI advice.
Every EDI user must expect their requirements to evolve or their partners to request modifications for diverse reasons. It is in these circumstances that CalvaEDI’s knowledge and experience become invaluable, for example to help upgrade the exchange format of a partner or implement a customer’s new IT system.